Challenges and Opportunities

More than ever, employees, customers and investors expect companies to operate in ways that benefit society and the environment — and the bottom line.

Dell has long been a leader in CSR, with a values-driven culture and pioneering initiatives ranging from closed-loop recycling to flexible work programs. We are committed to using technology to unlock restorative solutions and advance human progress. Of course, the world’s most pressing issues, such as climate change and educational inequality, are too big for us to tackle alone. We must continue partnering with like-minded companies, nonprofits and governmental organizations to create the conditions under which our innovations can drive lasting change.

Responding to rapid global change

Global population growth and climate change are challenging every sector and industry. Agriculture must feed more people as conditions change and water becomes increasingly scarce. Urban centers must expand transportation solutions while minimizing pollution. Healthcare systems must prevent and treat outbreaks of infectious diseases while mitigating the impact of chronic diseases. And governments and businesses worldwide must increase their preparedness for more extreme weather events.

Technology will play an integral role in addressing these challenges and others outlined by the United Nations’ Sustainable Development Goals (SDGs). At Dell, we have the opportunity to drive meaningful outcomes through the transformative solutions and programs we design with our customers, our giving partners and our team members. Our global reach means that as we find success in one realm, we can work with our partners and suppliers to scale it to others for a ripple effect worldwide.

Planning for the future

As a technology company, we must always stay a step ahead to help drive both digital transformations and societal transformations. While this report outlines our progress toward our 2020 Legacy of Good goals, we’re already working toward setting our corporate 2030 goals. We’ll uncover new challenges as we undertake a full materiality assessment and seek input from our stakeholders.

We’ll also be armed with new insights and opportunities from our Dell Technologies Realizing 2030 research, which reveals that the world is on the cusp of the next era of human-machine partnerships. Emerging technologies such as artificial intelligence, augmented and virtual reality, and cloud computing will intersect with powerful demographic, economic and cultural forces to upend the conditions of everyday life and reshape how many live and work. We have the power to help tomorrow’s workers become “digital conductors” who envision world-changing ideas and then direct technologies to execute them—going places that were previously unnavigable and solving problems in ways that were previously unimaginable. At the same time, we must be vigilant in combating technology’s potential environmental impact and the social costs that a digital divide may bring. There may be trade-offs, but on the whole, we believe in the power of technology to have an overall Net Positive effect, driving positive outcomes and brighter futures.

Providing transparency into our work

Our customers, team members, job applicants and other stakeholders all want more information about the way we do business. We are committed to providing transparency into our supply chain operations, data privacy, employment practices and other key issues. And, for the first time, we are also harnessing new technologies to increase our transparency, at scale, through tactics such as our new virtual reality supply chain tours.

Putting our values into action

Our high social and environmental standards must be met throughout our value chain — among team members, suppliers and other stakeholders. Again, the size and scope of our company can make this challenging. For this reason, we recognize the importance of education and culture building — both of which involve a blend of human insight and technological innovation. We can use technology to connect people across continents, bringing them together to learn, volunteer and advance new ideas for bringing our values to life. And we can use big data to measure our success. We are also examining new applications for virtual reality and artificial intelligence in the workplace, in areas such as measuring and training on unconscious bias and optimizing customer experience.

At Dell, we have the opportunity to drive meaningful outcomes through the transformative solutions and programs we design with our customers, our giving partners and our team members.