Identifying priorities in corporate social responsibility (CSR) is a complex and thorough process involving a broad mix of tactics, including business introspection, industry analysis, environmental and community impact review, and stakeholder engagement beyond traditional business analytics.
Materiality and Our GRI Report
Through our analysis, we can identify and mitigate risks while leveraging opportunities that improve our business and the world around us. This includes helping our customers achieve their goals while improving the environment and well-being for all in our value chain.
In FY18, we conducted a review of our sustainability materiality priorities. We engaged in CSR-focused customer research in five countries, and also conducted an analysis of our customers’ requests for proposals to identify trends in the sustainability topics they care about the most. Additionally, we continued conversations with nongovernmental organizations (NGOs), government leaders, investors and other relevant stakeholders. Through these activities we confirmed that our material priorities remained unchanged for the year.
Priorities identified by our sustainability materiality review
The principles behind our goals
These tenets helped guide the formulation of our 2020 Legacy of Good Plan and the goals we report against:
- Focus on our customers: We will succeed if we keep the customer foremost in our mind, linking our goals back to providing them with value.
- Innovate: Business as usual is not enough. We must reimagine what is possible.
- Scale globally: From managing a complex supply chain to understanding and appreciating the different cultures in which we live and work, we must view our activities with a global lens.
- Be transparent and accountable: Better and more strategic reporting will clarify our impacts and progress each year.
- Lead by example: We will strengthen our work as an advocate and partner for social and environmental change, pushing sustainability more into the mainstream market.
- Welcome collaboration: To achieve our aspirations at the necessary scale, we will need engaged, courageous collaborators.
- Focus on what is material: Not only should we focus on business-as-usual improvements to our performance, but we should also embrace those material issues that go beyond our normal operations.
Our annual GRI online index
In addition to our annual corporate social responsibility report, each year we publish an online Global Reporting Initiative (GRI) content index, prepared in accordance with the GRI Standards: Comprehensive option.
The 2016 GRI Sustainability Reporting Standards are the latest revision of the GRI framework to identify the most relevant issues for inclusion in sustainability reports. This version of the standards seeks to enhance the comparability and quality of information on economic, environmental and social impacts (positive and negative) organizations may have. It also creates a common language to communicate that information to various stakeholders. Dell has long been a supporter of such an approach, and is proud to support the GRI’s mission through our membership in the GRI GOLD Community (formerly GRI’s Organizational Stakeholders).
As we embark on setting Dell’s 2030 goals, we will complete a full materiality assessment. In FY19, we will bring together Dell executives, Dell subject matter experts, customers, NGOs, the supply chain, sustainability experts and other stakeholders in a comprehensive program. Together we will identify those material issues that not only affect Dell in the immediate term, but also affect the impacts we can make by 2030. We will also work with governments to identify new requirements and opportunities. Our assessment will help us take a deeper look into Dell and will also provide a basis for developing 2030 goals and an integrated CSR strategy.