communities

Bringing hope and help to customers and communities in crisis

Dell team members went big in response to record-setting natural disasters, mobilizing our technology, donations and volunteers to aid people across the globe.


In 2017, natural disasters around the world caused record-breaking devastation. South Asia experienced its worst flooding in 40 years, affecting more than 40 million people. And this was the costliest year on record for U.S. disasters, with a price tag of at least $306 billion.

Dell’s disaster relief response was also outsized. We responded to 10 disasters that significantly affected areas where our team members, customers and suppliers live and work: Hurricane Harvey (Texas), Hurricane Irma (Florida) and other Caribbean hurricanes; two wildfires in California; two earthquakes in Mexico; floods in the Indian states of Assam and Manipur; and floods in Colombia and Peru. With the help of Dell Match (our donation-matching program), Dell team members donated more than $1.2 million to disaster relief organizations across the globe in FY18. Separately, the Michael & Susan Dell Foundation made a commitment to support Hurricane Harvey relief efforts by establishing and contributing $36 million to the Rebuild Texas Fund.

Our team members’ innovation and passion were our most powerful forces to help our customers and communities in need. As waters rose and fires blazed, our team members organized supply drives, connected people to vital services, replaced products, repaired networks and recycled damaged equipment. Disaster relief was a cause that moved many this year. More than 3,500 Dell team members volunteered over 23,000 hours for disaster relief efforts, taking the initiative to do some truly extraordinary things along the way.

Overall, Dell team members spent more than 809,000 hours volunteering for causes they care about in FY18 and have logged a cumulative total of 3 million hours since the beginning of FY14 (our 2020 Legacy of Good goal is 5 million hours).

Dell team members organized donations of food, supplies and technology aid across 11 Dell sites in Puerto Rico. They collectively raised more than $90,000 and 11 pallets of goods, including 250 donated solar kits.

After Hurricane Harvey, Laura Hancock, senior operations manager for Dell’s enterprise technical support, learned that the American Red Cross (ARC) Central Texas chapter was in a bind. It lacked the office space needed to set up a temporary headquarters for managing Austin and San Antonio shelter logistics and shipping supplies to Houston. Hancock took action, getting approval for Dell to turn one of its Round Rock, Texas, buildings into a temporary ARC headquarters. She also secured Dell products for the ARC’s use and rallied team members to transform the space in less than 24 hours, so it was ready to host more than 100 ARC workers over the next month.

“We were amazed by how quickly Dell acted and how turnkey the entire experience was,” said Bill Beasley, an ARC volunteer from Kentucky who served as logistics/facilities manager of ARC in Austin for Hurricane Harvey. “We usually have to set up our own headquarters, but Dell personnel did everything for us, from desks and chairs to networked printers and wireless access. This saved us several days of precious time.” 

A lot of quick thinking also happened at Dell’s seven Global Command Centers (GCCs), which serve as the front lines of our disaster relief efforts for customers. The GCC teams track all Dell product shipments and are the first to pinpoint weather-related delays. They were able to reroute shipments, keep customers informed and give Dell team members the information they needed to help their customers rebound from disaster.

Hurricane Maria’s devastation of Puerto Rico’s infrastructure inspired many team members to take bold action. Dell Services Director Jeff Poyner traveled to the island with the Information Technology Disaster Resource Center (ITDRC) and volunteered tirelessly to deliver supplies and set up emergency communications. He arranged for the shipment of more than 50 Dell Chromebooks™ for use by Puerto Rico residents at over 23 sites where he and ITDRC made internet-based communications possible. 

Mariely Franzetti, vice president of support services IT and a Puerto Rico native, spearheaded a fundraiser that raised more than $90,000 for the Puerto Rico Community Foundation. She and her colleagues also coordinated the purchase of two generators to aid Poyner’s work.

In the wake of Hurricane Harvey, David Bonorden, Dell senior technical program manager and a colonel of the Highland Lakes Squadron of the Commemorative Air Force, coordinated relief efforts with his fellow squadron members. They used a 73-year-old Bluebonnet Belle to fly more than 24,000 pounds of donated water, food and cleaning supplies from Central Texas to the flooded cities of Beaumont and Orange.

In South Asia, our team members rallied to help nearby flooded communities by donating more than $51,000 to relief organizations, inclusive of Dell’s 1:1 match. In India, Dell team members collected and donated items, including clothing and housewares, for the nonprofit Goonj to distribute to people in need.

Disaster relief is a marathon, not a sprint, and our team members will continue helping communities rebuild their infrastructure. In addition to matching employee donations and providing cash grants to relief organizations, we are exploring ways we can expand our role in assisting with long-term rebuilding and future disaster preparedness.

“It was incredible to see so many passionate people rallying around a common cause, collaborating across all levels, business units and regions. The scale and synergy were beyond anything I’ve seen before.”

Alicia Lopez, Global Disaster Relief Response Manager at Dell

Communities Goals

Team Member Volunteerism

Engage 75% of team members in community service by 2020 and provide 5 million cumulative hours of service to the communities in which we live and work, using FY14 as our baseline

74% TO GOAL
FY18 PROGRESS

In FY18, 49% of team members registered at least one volunteer activity through our online tracking system. Overall, team members volunteered 809,000 hours in FY18.

49%

members engaged

4.1

million cumulative hours

RELATED SDGs

Zero Hunger (2), Quality Education (4), Climate Action (13), Partnerships for the Goals (17)

2-YEAR TREND
FY18 - 49% of 75%
FY17 - 44% of 75% Percentage of team members engaged
FY18 - 4.1 of 5 million
FY17 - 3.3 of 5 million Cumulative hours
RELATED SDGs

Zero Hunger (2), Quality Education (4), Climate Action (13), Partnerships for the Goals (17)

Technology in Underserved Communities

Apply our expertise and technology in underserved communities to help 4 million youth directly [1] and support 12 million people indirectly to grow and thrive

80% TO GOAL
FY18 PROGRESS

In FY18, our strategic giving initiatives directly impacted 468,000 youth and indirectly impacted 1.1 million people.

2.6

million cumulative direct impact

11.2

million cumulative indirect impact

RELATED SDGs

No Poverty (1) [2], Quality Education (4), Gender Equality (5), Reduced Inequalities (10) [3], Partnerships for the Goals (17)

[1] Direct impact is a measurement of the youth enrolled in Dell-funded programs. Indirect impact is a measurement of the individuals who are not enrolled in our programs but use the technology we donated to those programs.
[2], [3] Contribution to these SDGs is indirect, but we want to recognize the interconnected nature of the SDGs.

2-YEAR TREND
FY18 - 2.6 of 4 million
FY17 - 2.2 of 4 million Youth helped directly
FY18 - 11.2 of 12 million
FY17 - 10.1 of 12 million People helped indirectly
RELATED SDGs

No Poverty (1) [2], Quality Education (4), Gender Equality (5), Reduced Inequalities (10) [3], Partnerships for the Goals (17)

[1] Direct impact is a measurement of the youth enrolled in Dell-funded programs. Indirect impact is a measurement of the individuals who are not enrolled in our programs but use the technology we donated to those programs.
[2], [3] Contribution to these SDGs is indirect, but we want to recognize the interconnected nature of the SDGs.